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FAQ's
How do I place an order?
There are two ways for you to place an order. You can email an order request to service@infinitecrystal.com OR online at www.infinitecrystal.com / www.crystalbyschulz.com
Do you accept Credit Cards?
We accept Visa, Mastercard and American Express.
How is my order shipped? What are my shipping options?
All orders are shipped via UPS from Covina, California within 24-48 hours. You can choose one of UPS shipping options depending on how fast you want your order.
What is 'free standard shipping'?.
It is by UPS ground withing continental United States.
Can I return the merchandise?
Please contact service@infinitecrystal.com to return any item. Items must be returned within 10 business days. Customer is responsible for freight cost for returned items. There will be a 20% restocking fee for all returned items. Shipping charge will not be refunded.
What about damages?
Please contact service@infinitecrystal.com for refund or replacing your item.
Are transactions at your site secured?
Yes, All transactions are transmitted through Secure Socket Layer (SSL).
What is your privacy policy?
We protect our customers’ privacy. We acknowledge that our customers are very concerned with their information. All information we collected is kept confidential and not shared with other parties.
How do I find an item I want?
You browse the category the item belongs to. For example, if you are looking for a hanging item, go to 'Hanging Item' and browse the item you want. Another way you can do is to use search engine by keyword that is located at the left top corner.
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